Privacy policy

Privacy Policy
Last updated: [add date]

Deme Granola & Bakes ("we", "us", "our") operates this website and store. Deme Granola & Bakes is a trading name of Demi Christofi.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact us.

By using our website, you agree to the terms of this Privacy Policy.

Personal Information We Collect

We may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via Shopify)

  • Order history and purchase details

  • Device and browsing information (e.g. IP address, cookies)

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and services

  • Send marketing emails (only if you opt in)

  • Prevent fraud and ensure security

Sharing Your Information

We only share your information when necessary, including with:

  • Shopify (our website platform)

  • Payment providers (e.g. card processors)

  • Delivery providers (e.g. Royal Mail, Evri)

These providers only use your information to perform their services.

Shopify

Our store is hosted on Shopify. They store your data securely and process payments in accordance with their own privacy policies.
You can read more here: https://www.shopify.com/legal/privacy

Cookies

We use cookies to improve your browsing experience and understand how customers use our site.

You can disable cookies through your browser settings.

Your Rights

If you are in the UK or EU, you have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion of your data

  • Object to or restrict processing

To exercise any of these rights, contact us at:
hello@demebakes.co.uk

Data Retention

We keep your information only as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

Security

We take reasonable steps to protect your personal information, but no system is completely secure.

Contact

If you have any questions, please contact:

Demi Christofi
Email: hello@demebakes.co.uk

Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page.