Refund policy

Returns & Refunds

Due to the perishable nature of our products, we do not accept returns.

However, if your order arrives damaged, incorrect, or there is an issue with quality, please contact us within 48 hours of delivery at hello@demebakes.co.uk.

We may request photos of the product and packaging in order to assess the issue.

If a problem is confirmed, we will offer a replacement or refund.

Please ensure that all delivery details are entered correctly at checkout, as we cannot take responsibility for orders delivered to incorrect addresses.